To help you get started on your laptop or PC this week, here's some handy information that you will need to get set up.

Password Resets

If you forget your password, Service Desk will need to verify your identity first before being able to reset your password for you. To do this an application called FastPass is used, the below link will take you to a guide which will show you how to set up your security questions.

FastPass Set Up Guide click here

Pinning Folders to Quick Access

Folders that you regularly access on our network are not automatically saved to your laptop. It is recommended that you use the ‘Pin to Quick access’ option as a means of easily accessing them after initial access is provided.

Follow the instructions below to pin shared folders to your machine:

1. Click on File Explorer
   
2. You will already have the servers available on your computer
   
3. Navigate to the shared folder you will be using, and right click on the folder. Select ‘Pin to Quick access’ from the drop down menu.
   

Software and Equipment

You can find guides to using our systems and hardware on the IT Training Site here. If you need any additional software or hardware in your role, you should speak to your line manager first to discuss your requirements and get approval for the purchase. You can then request software or hardware through the service portal, which you will learn more about in the next step.

Our values and behaviours are at the heart of everything we do. Our values Safety, Customer, Integrity, Taking responsibility, Enthusiasm and Collaboration reflect how we do business and steer our day-to-day operations.

Our behaviours are how we demonstrate our core values in our day-to-day actions. It’s what others see and hear from us and it’s what our personal, team and organisational reputation is founded on. Our behaviours express what good looks like at UKNNL.

Hours of Work

Our standard full-time working week is 39 hours, exclusive of lunch breaks. Each team will generally have their own local working patterns that are driven by site working hours, the type of role each person does and the nature of their work. Your manager will talk to you about the current working arrangements applicable to your team. Please accurately record all the hours you work as it helps us support your health and safety in the workplace.

We operate a flexible working system across the business. Any time worked over 39 hours is counted as ‘flex time’. Flex time can be taken up to a maximum of three hours per day and is subject to approval by your line manager. Flex time cannot be converted into annual leave and all balances are reset at the end of the financial year. If your balance is below 7.8 hours, your flexi balance will be retained. Any balance higher than this will be reset to a starting value of 7.8.

Lunch breaks are 45 minutes. It’s important for your health and wellbeing that you prioritise your lunch breaks. We have kitchens, canteens and seating areas for use during breaks. If you do work from home, take lunch away from your desk or go for walks if you are able.

Payroll

You will be paid on the 15th of each month or earlier if the 15th falls on a weekend or bank holiday. Pay is based on two weeks in arrears and two weeks in advance. If you have any questions about your pay, please contact NNL.Payroll@uknnl.com. Pay slips are electronic and stored on Business World. Business World is UKNNL’s enterprise resource planning system that is used to manage business processes and data. You will learn more about Business World, along with how to access your payslip next week. Take a moment to follow the instructions below and check your bank details are correct in Business World.

Leave

Annual leave entitlement for new employees is 25.5 days (or pro rata equivalent) per year (from 1st October to 30th September). As well as your annual leave, you are also entitled to eight bank holidays, plus four accrued days which are to be used as directed by UKNNL (usually around the Christmas/New Year bank holidays). All annual leave must be approved by line managers in advance of it being taken.  You can carry over 10 days of annual leave from one leave year to the next. Five days’ annual leave can be advanced from the upcoming holiday year if you should need it. Special leave is available to cover certain circumstances, such as bereavement.

If you are unwell and unable to work, please contact your line manager before 9am to let them know along with the reason for your absence and how long you expect to be absent for.

All absences are managed through Business World and you will learn how to view and book leave in next week's topic. We cover more information about our HR policies and processes in Week 12. If you do have a query in the meantime, you can contact the HR Support Team on 01925 933692 or their email inbox nnl.hr.support@uknnl.com.

Disabilities & Reasonable Adjustments

Reasonable adjustments are changes made by an employer to remove or reduce any workplace disadvantages related to a disability. These adjustments help individuals manage their disability, condition, or symptoms in the workplace, allowing everyone to perform at their best.

We encourage all employees to inform their line manager if they have a long-term health condition, so we can provide the right support and adjustments. Employees can complete a Reasonable Adjustment Agreement, which can serve as a foundation for discussing current and future adjustments they may need. Alternatively, employees are welcome to discuss their needs directly with HR if they prefer.

For more details on reasonable adjustments and our attendance policy, please visit the Attendance Support Policy Hub.

SharePoint

Microsoft SharePoint is used to build intranet sites, create pages, document libraries and lists. It can also be used to store, organise, share and access information.

Nucleus

Our SharePoint homepage. All colleagues have access to the site and it’s where you can find information about our business, our processes and our systems.

Business World

Our resource planning system is used to manage all aspects of the business including finance, project management and HR. There are two versions of Business World – web and desktop. Most colleagues will use the web version. Often abbreviated to ‘BW’ and sometimes referred to as Unit 4.

SCI – TEC

This is an abbreviation of our values – Safety, Collaboration, Integrity, Taking Responsibility, Enthusiasm and Customer.